GultomW. S. T., YuliatiL. N., and DjoharS. “PENGARUH SERVICE QUALITY, PRODUCT QUALITY DAN PERCEIVED VALUE TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN INDUSTRI KAYU PERHUTANI”. Jurnal Manajemen & Agribisnis, Vol. 13, no. 2, July 2016, p. 109, doi:10.17358/jma.13.2.109.