@article{Boang Manalu_Sumarwan_Suroso_1, title={ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PELANGGAN ONLINE}, volume={4}, url={https://jurnal.ipb.ac.id/index.php/jmagr/article/view/3323}, DOI={10.17358/jma.4.2.67-80}, abstractNote={<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:PunctuationKerning /> <w:ValidateAgainstSchemas /> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables /> <w:SnapToGridInCell /> <w:WrapTextWithPunct /> <w:UseAsianBreakRules /> <w:DontGrowAutofit /> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> <p class="MsoNormal" style="margin: 0cm 28.9pt 6pt 26.95pt; text-align: justify;"><em><span style="font-size: 10pt;" lang="IN">The objectives of this study <span> </span>are to (1) analyze customer satisfaction with online shopping (2) determine factors influencing customer satisfactions with online shopping; (4) formulate strategies to increase customer satisfaction with online shopping. Data were collected from 150 respondents. The research used Structural Equation Modelling (SEM) and the software LISREL for the data processing. The result of SEM analysis reflected that all variables significantly correlated to each dimension of modified WebQual instrument and significantly influenced online customer satisfaction. There were six dimensions that were measured. They were usefulness, ease of use, entertainment, complementary relationship, customer service, and buyer-seller interaction. Satisfactions were measured through overall satisfaction and recommendation. Secured transaction was the most significant factor influencing <span> </span>customer satisfaction. </span></em></p&gt;}, number={2}, journal={Jurnal Manajemen & Agribisnis}, author={Boang ManaluAmru Sahmono and Sumarwan, Ujang and SurosoArif Imam}, year={1}, month={1}, pages={67-80} }