WibowoAnetta Tizianka, FCW SutrisnoTimotius, and Hendrika KenangIrantha. “The Role of Soft Total Quality Management Towards Operational Performance at PT Sier”. Jurnal Aplikasi Bisnis dan Manajemen (JABM) 9, no. 1 (January 31, 2023): 85. Accessed April 27, 2024. https://jurnal.ipb.ac.id/index.php/jabm/article/view/42110.