Suprayitno, Gendut, Program Master of Industrial Engineering, National Institute of Science and Technology Campus III ISTN, PLN Durentiga Road, Pasar Minggu, Jakarta 12760

• Indonesian Journal of Business and Entrepreneurship (IJBE) Vol. 3 No. 2 (2017): IJBE, Vol. 3 No. 2, May 2017 - Articles
  AN ANALYSIS ON CUSTOMER SATISFACTION, TRUST AND LOYALTY TOWARD ONLINE SHOP (A CASE STUDY OF TOKOPEDIA.COM)
  Abstract  PDF